Privacy Policy

At Best Ukulele Australia ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website bestukulele.com.au (the "Site"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

Information We Collect

Information You Provide to Us

We may collect information you provide directly to us, including:

• Contact Information: When you fill out our contact form, we collect your name, email address, and any message content you provide.
• Communication Preferences: If you subscribe to our newsletter or updates, we collect your email address.

Information Collected Automatically

When you access our Site, we may automatically collect certain information, including:

• Device Information: Browser type, operating system, device type, and screen resolution.
• Usage Information: Pages visited, time spent on pages, links clicked, and referring URLs.
• Location Information: General geographic location based on IP address.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Send you newsletters and marketing communications (with your consent)
• Analyse website usage to improve our content and user experience
• Maintain the security and functionality of our Site
• Comply with legal obligations

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your interactions with our Site. Cookies are small data files stored on your device that help us improve your experience.

Types of Cookies We Use

• Essential Cookies: Required for the Site to function properly.
• Analytics Cookies: Help us understand how visitors interact with our Site (we use Google Analytics).
• Advertising Cookies: Used to deliver relevant advertisements and track campaign performance.

You can control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our Site.

Third-Party Services

Amazon Associates Program

We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com.au. When you click on affiliate links and make a purchase, we may earn a commission at no additional cost to you.

Analytics Services

We use Google Analytics to help us understand how visitors use our Site. Google Analytics uses cookies to collect information about your use of the Site. You can learn more about Google's practices at Google's Privacy Policy and opt out by installing the Google Analytics Opt-out Browser Add-on.

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

• Service Providers: We may share information with third-party service providers who assist us in operating our Site and conducting our business.
• Legal Requirements: We may disclose information if required by law or in response to valid legal processes.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

Under Australian Privacy Law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner

To exercise these rights, please contact us using the information provided below.

Children's Privacy

Our Site is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Email: hello@bestukulele.com.au
Website: Contact Form

Last Updated: December 2025